Refund policy
RETURNS AND REFUNDS
Contact
To request a cancellation, return, exchange, repair or refund, email hello@everydayease.co.za with your order number and a description of the issue. Do not send an item back before receiving return instructions from us.
Online purchase cooling-off period
For qualifying electronic transactions, you may cancel your purchase without giving a reason within 7 days after receiving the goods. You must notify us in writing and return the complete product in substantially the same condition. Unless the product is defective, damaged or incorrect, the direct cost of returning the goods is your responsibility. Any refund due will be processed in accordance with applicable South African law.
Change-of-mind returns
Outside any statutory cooling-off right, we may accept a change-of-mind return requested within 14 days after delivery when the product is unused, complete, undamaged and in its original packaging. Return delivery costs are the customer's responsibility. Original delivery charges are not refundable unless required by law.
Damaged, incorrect or defective products
Inspect your order when it arrives and contact us as soon as reasonably possible if it is damaged, incorrect, unsafe or defective. Please include clear photographs or video where practical. South African consumers retain the statutory rights provided by the Consumer Protection Act. If goods fail to meet the required quality standards within 6 months after delivery, the available remedy may include repair, replacement or refund at the consumer's direction, subject to the Act. These rights do not cover damage caused by misuse, unauthorised alteration or use contrary to the supplied instructions.
Return process
Once a return is authorised, we will provide the return address and instructions. Items returned without authorisation may be delayed or refused where permitted by law. Include the product, all supplied brush heads and accessories, manuals, packaging and proof of purchase.
Refunds
We will inspect returned goods and notify you of the outcome. Approved refunds are issued to the original payment method. Bank and payment-provider processing times may apply after we release the refund.
Order cancellations
Contact us immediately if you need to cancel an order. If the order has already been dispatched, it must be handled as a return. Nothing in this policy limits rights that cannot lawfully be excluded.